NDAX® | Login: Canada’s Most Secure Crypto Exchange

Logging into NDAX

Once your account is set up, logging in is straightforward. Here’s a step-by-step guide to ensure you can access your NDAX account securely:

  1. Access the Login Page: Go to the NDAX homepage and click on the 'Login' button.
  2. Enter Your Credentials: Input your registered email address and password. Ensure you are typing in the correct details to avoid any login issues.
  3. Two-Factor Authentication (2FA): If you have enabled 2FA, you will be prompted to enter the code sent to your mobile device. This step is crucial for maintaining account security.
  4. Login: After entering your credentials and the 2FA code, click on the 'Login' button to access your account.

Troubleshooting Login Issues

Despite the straightforward process, users may occasionally encounter login issues. Here are common problems and their solutions:

  1. Forgot Password: If you forget your password, click on the 'Forgot Password' link on the login page. Enter your registered email address, and NDAX will send a password reset link. Follow the instructions to set a new password.
  2. 2FA Problems: If you are having trouble with 2FA, ensure that your mobile device's time settings are accurate. If the problem persists, contact NDAX support for assistance.
  3. Account Locked: After multiple failed login attempts, your account might be temporarily locked for security reasons. Wait for a few minutes before trying again or contact customer support.
  4. Browser Issues: Ensure you are using a compatible and updated web browser. Clear your browser's cache and cookies if you face persistent issues.
  5. Network Problems: Check your internet connection to ensure it is stable. Sometimes, network issues can prevent you from logging in successfully.